At Magic Wins Casino, we take your privacy seriously. Protecting your personal and financial information is central to how we operate. We are committed to handling your data responsibly and in line with all relevant regulations.
The Information We Collect
When you join us, we gather certain details to set up and manage your account. This starts with basic information like your username, password and email address during registration. We also require verification documents to confirm your identity and age, in line with our obligations.
For financial transactions, we collect payment details. This includes information from methods such as Visa, Mastercard and cryptocurrency options. These details allow us to process deposits and withdrawals smoothly and securely.
Standard KYC checks, including proof of identity and address, are typically needed when you make a withdrawal. We keep this process straightforward and only request what is necessary for compliance.
How We Use Your Data
Your information helps us run your account effectively. We use it to process withdrawals, verify transactions and maintain the security of our platform. This ensures everything operates as expected for all players.
We also meet our legal requirements, such as those set by regulatory bodies. In some cases, we may send updates about our services, but you can opt out of marketing communications at any time through your account settings.
Preventing fraud is another key use. By monitoring activity, we protect both you and the wider community from misuse.
Data Sharing and Third Parties
We do not sell player data to anyone. Information is shared only when essential for our operations. This includes trusted game providers, such as those offering live dealer options like Evolution, and payment processors handling methods including Visa and cryptocurrency.
Regulatory bodies linked to our Curacao Gaming Authority licence may also receive data as part of compliance checks. All partners follow strict standards to keep your details safe.
Our approach remains limited and purposeful, focused solely on delivering the service you expect.
Data Security and Retention
We use technical measures like SSL encryption and secure servers to protect your data. These steps help guard against unauthorised access at every stage.
Data is kept only as long as required by law. Our regulatory obligations under the Curacao Gaming Authority mean we follow Anti-Money Laundering rules, which dictate specific retention periods.
Once these periods end, information is securely deleted or anonymised.
Your Privacy Rights and Contact Information
You have rights over your personal data. This includes access to what we hold, corrections where needed, and requests for deletion, subject to legal limits.
To exercise these rights or raise any concerns, reach out to our team. Use live chat available 24/7 or email [email protected]. Our support staff are ready to assist with privacy matters during these hours.
If you prefer, you can also manage basic settings directly in your account for quicker updates.